In addition to the 2 000 consumers and 50+ business practitioners who completed our survey, the following senior marketing practitioners and business leaders augmented our quantitative data with their own insights on the state of digital customer experience in South Africa.
Charlie Stewart
Rogerwilco
Julia Ahlfeldt
CCXP
Amanda Reekie
ovatoyou
Clint Payne
Customer Experience Consultant
Dominique d’Hotman
Chief Strategy Officer - ooba
Jennifer Coetzee
Executive: Customer Experience & Brand - BNP Paribas
Joshua Shimkin
Head of SME Growth & Marketing - Peach Payments
Kia Abbott CCXP
Chief of Value - Virgin Active
Madeleen van den Berg
Head of CX Measurement - Nedbank
Mumbi Odame CCXP
Head Of Customer Experience and Design - Rand Merchant Bank